Program Manager - Real Time Operations

Program Leadership:

• Manage the full lifecycle of IT programs: defining scope, priorities, risks, dependencies, success criteria, and budgets.

• Work closely with Business Area Managers, IT Portfolio Managers, and PMO to ensure strategic alignment.

• Establish and maintain governance structures, including steering committees.

Stakeholder Communication:

• Provide regular updates to stakeholders, PMO, and executive management.

• Lead steering committee meetings and ensure transparent communication with all parties.

Team & Project Management:

• Supervise and coach Project Managers within the program.

• Coordinate resource planning and manage external/internal resources as needed.

• Foster a professional, collaborative, and solution-focused team environment.

Program Delivery & Compliance:

• Ensure timely and quality delivery of program goals.

• Manage budgets, change requests, and potential conflicts.

• Facilitate smooth transition to Operations & Support teams post-delivery.

• Master’s degree (or equivalent by experience) in IT, Engineering, Business, or related fields.

• Minimum 7 years of relevant experience in IT project/program management.

• Strong knowledge of project & program management methodologies (PRINCE2 Practitioner, PM² Advanced, MSP certifications preferred).

• Proficiency with Agile frameworks (Scrum, Kanban, SAFe, etc.).

• Solid experience in budget management, resource allocation, and team leadership.

• Fluent in French, Dutch, and English (spoken & written).

• Excellent conflict resolution, problem-solving, and stakeholder management skills.

• Familiarity with GDPR, risk management policies, and IT operational standards is a plus.

• Experience in building incident management systems if a plus

• Experience with Microsoft Dynamics is a plus

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;

• 35 days of leave;

• a company car + a public transport season ticket;

• a target bonus;

• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);

  • hospitalisation and dental care for the whole family;

  • outpatient costs (= medical costs separate from hospitalisation);

  • group insurance: supplementary pension, work disability and death (cafeteria plan);

  • accidents at work (extralegal);

• meal vouchers and eco-vouchers;

• net allowances for remote working and carwash + internet budget.