Program Manager - Real Time Operations

Program Leadership:

• Manage the full lifecycle of IT programs: defining scope, priorities, risks, dependencies, success criteria, and budgets.
• Work closely with Business Area Managers, IT Portfolio Managers, and PMO to ensure strategic alignment.
• Establish and maintain governance structures, including steering committees.

Stakeholder Communication:

• Provide regular updates to stakeholders, PMO, and executive management.
• Lead steering committee meetings and ensure transparent communication with all parties.

Team & Project Management:

• Supervise and coach Project Managers within the program.
• Coordinate resource planning and manage external/internal resources as needed.
• Foster a professional, collaborative, and solution-focused team environment.

Program Delivery & Compliance:

• Ensure timely and quality delivery of program goals.
• Manage budgets, change requests, and potential conflicts.
• Facilitate smooth transition to Operations & Support teams post-delivery.

• Master’s degree (or equivalent by experience) in IT, Engineering, Business, or related fields.
• Minimum 7 years of relevant experience in IT project/program management.
• Strong knowledge of project & program management methodologies (PRINCE2 Practitioner, PM² Advanced, MSP certifications preferred).
• Proficiency with Agile frameworks (Scrum, Kanban, SAFe, etc.).
• Solid experience in budget management, resource allocation, and team leadership.
• Fluent in French, Dutch, and English (spoken & written).
• Excellent conflict resolution, problem-solving, and stakeholder management skills.
• Familiarity with GDPR, risk management policies, and IT operational standards is a plus.
• Experience in building incident management systems if a plus
• Experience with Microsoft Dynamics is a plus

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
• 35 days of leave;
• a company car + a public transport season ticket;
• a target bonus;
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
  • hospitalisation and dental care for the whole family;
  • outpatient costs (= medical costs separate from hospitalisation);
  • group insurance: supplementary pension, work disability and death (cafeteria plan);
  • accidents at work (extralegal);
• meal vouchers and eco-vouchers;
• net allowances for remote working and carwash + internet budget.