M365 Team Lead

We are looking for a proactive and empathetic leader to guide our M365 & Collaboration Services team. You will lead technical experts in delivering high-quality solutions across Microsoft 365 tools (SharePoint, Teams, Copilot, OneDrive, etc.), while aligning technology with business strategy.

As Team Lead, you’ll:

• Lead and mentor a team of M365 specialists, engineers, and juniors.

• Foster a culture of collaboration, innovation, and continuous improvement.

• Conduct regular 1:1s, team meetings, and performance reviews.

• Manage multiple budgets (OPEX & CAPEX) and plan resources with a multi-year rolling forecast.

• Ensure smooth operation, support, and optimization of M365 services.

• Oversee service delivery, SLAs, and incident/problem management.

• Align the M365 roadmap with organizational goals and identify opportunities for automation, adoption, and modernization.

• Implement and maintain governance policies for M365 usage, ensuring compliance with security, privacy, and regulatory standards.

Leadership & Team Culture

You lead with empathy, accountability, and a focus on delivering value. You foster an inclusive, feedback-rich environment where collaboration and continuous learning thrive. Through mentoring and clear development paths, you support your team’s growth and encourage certifications like MS-900, MS-700, and MS-203.

Your Values:

• Empathetic and respectful leadership

• Ownership and initiative

• Focus on learning and development

• Customer-centric mindset

• Commitment to diversity and psychological safety

Skills & Qualifications

• Proven experience in leading technical teams, preferably in M365 or collaboration services.

• Strong knowledge of Microsoft 365 ecosystem (SharePoint, Teams, Copilot, OneDrive, etc.).

• Familiarity with M365 administration, licensing, and security features.

• Excellent communication and stakeholder management skills.

• Experience with ITIL practices and service management tools.

• Fluent in Dutch, French, and English.

Selection Criteria

• Technical Expertise: Minimum 3 years of hands-on experience with M365 services and ability to guide technical decisions.

• Leadership Capability: Minimum 3 years in a similar position with demonstrated ability to lead, coach, and develop a team.

• Strategic Thinking: Proven ability to align technology with business strategy.

• Language Skills

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;

• 35 days of leave;

• a company car + a public transport season ticket;

• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);

  • hospitalisation and dental care for the whole family;

  • outpatient costs (= medical costs separate from hospitalisation);

  • group insurance: supplementary pension, work disability and death (cafeteria plan);

  • accidents at work (extralegal);

• meal vouchers and eco-vouchers;

• net allowances for remote working and carwash + internet budget.