Senior Product Manager IT

Role Overview

Within the IT division of the NMBS we are seeking a Senior Product Manager IT to join our Commercial Channels and Products team.

The successful candidate will play a key role in identifying, analyzing, and translating business needs into actionable initiatives that drive product success.

You will act as a critical bridge between business stakeholders and agile development teams, guiding the vision and ensuring continuous value delivery.

You will be responsible for a portfolio of IT Solutions which includes the management of the along coming roadmaps.

Key Responsibilities

• Capture and structure high-level business requirements (epics) from diverse stakeholders

• Translate business needs into functional requirements (features) ready for agile teams

• Write clear and structured documentation, including high-level business epics and detailed functional requirements (features)

• Organize and lead structured workshops with clear agendas and tangible outcomes

• Draft, maintain, and evolve IT Solution roadmaps based on business input and technical feasibility

• Define and prioritize Minimum Viable Products (MVPs) to accelerate value delivery and validate assumptions together with the business PO

• Collaborate closely with agile delivery teams to ensure user stories are clear, testable, and aligned with value goals

• Build and maintain strong relationships with business and technical stakeholders to ensure continuous alignment

• Identify risks, dependencies, and potential impacts early; propose mitigation strategies where needed

• Support user acceptance testing (UAT) and facilitate change management efforts

• Contribute to backlog management, refinement, and sprint planning activities

Required Skills & Experience

• Minimum 5 years of experience in a Business Analyst, Product Manager, or similar role

• Minimum 5 years of experience in a software delivery (development) organisation

• Strong organizational, facilitation, writing, and presentation skills

• Strong analytical and critical thinking skills

• Helicopter view

• Proven ability to translate high-level or vague requirements into actionable deliverables

• Skilled in distinguishing between business-level goals (epics) and functional system features

• Excellent communication skills, with experience engaging senior business leaders and executive stakeholders

• Experience working within agile development teams, preferably using Scrum or SAFe

• Solid understanding of product lifecycle, MVP definition, prioritization techniques, and value delivery

• Proficient with common agile and collaboration tools (e.g., Jira, Azure DevOps, Confluence, Miro)

• Ability to work in a dynamic, multi-stakeholder environment and manage competing priorities

• Extensive knowledge in and practical experience with the usage of  BPMn and UM

Qualifications

• Certification or formal training in Agile Product Management (e.g., CSPO, SAFe PM/PO, etc.)

• Master education (or equivalent through experience)

• Experience in digital products, customer-facing platforms, or large-scale IT transformations

• Familiarity with Lean Business Case approaches or Value Proposition Canvas

• Experience in an e-commerce environment is considered a must.

• Experience within the public transport domain is considered a plus.

Languages

• Proficiency in English, Dutch and French (mandatory)

Seniority Level

• Senior to Lead level

Our offer 

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits: 

• the possibility to work remotely + flexible working hours; 

• 35 days of leave; 

• a company car + a public transport season ticket; 

• a target bonus; 

• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members)/

  • hospitalisation and dental care for the whole family; 

  • outpatient costs (= medical costs separate from hospitalisation); 

  • group insurance: supplementary pension, work disability and death (cafeteria plan); 

  • accidents at work (extralegal); 

• meal vouchers and eco-vouchers; 

• net allowances for remote working and carwash + internet budget.