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ServiceNow Project Manager

  • Hybrid
    • Near Brussels Midi Station, Brussels, Belgium
  • IT Analysis

Job description

As a ServiceNow Project Manager at Ypto, you will lead the successful delivery of IT projects, focusing on ServiceNow implementations. You will work closely with customers and stakeholders to ensure projects meet their objectives, stay on schedule, and within budget.


Key Responsibilities:


Project Leadership:

  • End-to-End Delivery: Lead projects from inception to completion.
  • Scope Management: Define project scope, goals, and deliverables in collaboration with stakeholders.
  • Project Planning: Develop comprehensive project plans and communication documents.

Budget & Schedule Management:

  • Budget Proposals: Draft and submit budget proposals, manage budget adjustments.
  • Timely Delivery: Ensure projects meet deliverables within the agreed schedule, scope, and budget.

Stakeholder Communication:

  • Clear Communication: Effectively communicate project expectations to team members and stakeholders.
  • Risk Management: Identify and mitigate risks, providing regular updates to managers and stakeholders.

ServiceNow Expertise:

  • Collaborative Teamwork: Work with the ServiceNow and IT teams to support and expand ServiceNow solutions.
  • Customer Liaison: Act as a liaison with SNCB/MNBS, ensuring alignment and effective communication.

Job requirements

  • 10+ years of project management experience.
  • Experience with ServiceNow is a plus. (one or more of: ITSM, SPM, CMDB, CSDM, IRM, SecOps, HR SD, CSDM, ITOM, ITAM, HAM, SAM, …. ).
  • Knowledge of IT architecture and best practices.
  • Experience in delivering IT business processes and applications.
  • Familiarity with public sector projects is a plus.
  • Excellent communication and documentation skills.
  • Proficiency in Dutch or French and English.
  • Knowledge of Agile delivery methodology.
  • ITIL knowledge and certification is a plus.
  • Project methodology certification (e.g., PM²) is required.

Why Ypto? Join a forward-thinking team where your contributions drive innovation and growth. At Ypto, we value work-life balance and provide a supportive environment for you to thrive. Apply now and help shape the future of our IT services.


Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

  • the possibility to work remotely + flexible working hours;
  • 35 days of leave;
  • a company car + a public transport season ticket;
  • a target bonus;
  • a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
    • hospitalisation and dental care for the whole family;
    • outpatient costs (= medical costs separate from hospitalisation);
    • group insurance: supplementary pension, work disability and death (cafeteria plan);
    • accidents at work (extralegal);
  • meal vouchers and eco-vouchers;
  • net allowances for remote working and carwash + internet budget.

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